Well, it has now been 12 days since I have been back at the IRS and working cases and taking phone calls. As much as things have change with new automated tools, the more I realize that it is still a pain in the ass to deal with some of these calls and cases. But, I love it!!!! No more listening to people complaining about their crappy cell phone service and demanding credits for the lack of cell service. Now when people mention credit, I can easily say, "Did you put it on your tax return? If not, then I can not give you a credit, you need to file the proper return". Being able to tell people no, and being able to hang up if they get rude is a blessing again.
So far, everything has been very cool at work and I love the people that I work with. Don't get me wrong, there were some really cool co-workers over at Alorica and I miss several of them. Knowing that I am being paid 3 times as much as I was at Alorica and having to do 25% of the amount of calls each day....I JUST LAUGH MY ASS OFF EACH DAY WHEN THE PHONE LINE GOES DOWN AT 7:00 PM. Only spending 4.5 hours on the phone is great. The amended returns is another story because there is some real crappy cases to resolve each day.
No matter what, I love being back where I really belong with the Government and people that I have known since the late 80's!
